Last updated: May 2026
We're a small team and we read every message. The fastest way to reach us is the form below — pick the category that matches what you need, type your message, and we'll get back to you by email. For most requests we aim to respond within a few business days. The category cards further down list the same channels by email if you'd rather write to us from your own inbox.
Send us a message
Fill this in and we'll email you back at the address you provide. No account needed.
Form not working for you? You can email us directly at support@rebirthapp.co.za.
1. General Support
Stuck on a screen, app crashed, a workout didn't sync, or just have a feature idea? Drop us a line and we'll take a look. Including your device model, iOS / Android version, and the App version (Profile → bottom of the screen) makes it much easier for us to reproduce.
Email: support@rebirthapp.co.za
2. Account & Billing
Most subscription and refund issues are handled directly by the App Store or Google Play (we never see your payment details), but we're happy to help you find the right place — or to investigate if a Pro feature isn't unlocking after a successful purchase.
Email: support@rebirthapp.co.za
For App Store refunds: reportaproblem.apple.com · For Google Play refunds: play.google.com/store/account/subscriptions
3. Data Subject Requests (POPIA / GDPR)
You have the right to access, correct, delete, or export your personal data, and to object to certain processing. Many of these are available directly in the App (Profile → Danger Zone → Delete account, for example). For everything else, email us — please send the request from the email address on your account so we can verify your identity.
Email: support@rebirthapp.co.za
See our Privacy Policy for the full list of rights.
4. Acceptable Use Policy Reports
Saw a league competitor with impossible run paces, a profile name that breaks our rules, or received an abusive message? Let us know which user or workout you're reporting and what you observed. We review every report and we never share your identity with the reported user.
Email: support@rebirthapp.co.za
Full rules: Acceptable Use Policy.
5. Security Vulnerability Disclosure
If you believe you've found a security vulnerability in the Rebirth of Fitness App or website, please report it privately before disclosing it publicly. Include reproduction steps where you can. We will not take legal action against good-faith researchers who follow responsible disclosure practices.
Email: support@rebirthapp.co.za
See our Data Security Policy for full details.
6. Postal & General
Email: support@rebirthapp.co.za
Website: rebirthapp.co.za
South Africa
36 Wroxham Rd, Paulshof, Sandton, 2191